From – Customer Service: ‘No Problem’ May BE Your Problem

I truly hate it when I say, “Thank you” and someone replies, “No problem.” It’s a phrase that needs to be replaced. I should not seem to be a bother when I am trying to give you some of my hard-earned money.

Sometimes I really love that I get to rant on a bigger platform. Here is a (rather gentle) rant from yours truly Customer Service: ‘No Problem’ May BE Your Problem on | Business Unplugged.

From – Confirmation Bias: Don’t Believe Your Own BS

As a small business owner it is important to surround yourself with people who will support you and your dream for your business. However, it also is important to solicit opinions from people outside your immediate circle – people who will tell you the truth.

The big companies get advice from from consultants who have worked with other companies and in other industries – and you should too. I share why in Confirmation Bias: Don’t Believe Your Own BS on | Business Unplugged.

From – The Correct Way to Make a Business Introduction

Business referrals – both giving and getting – are the life blood of any service business. It amazes me how many people do this poorly. There is a way to help ensure that the people you are referring to each other understand WHY they should connect and how it might benefit both of them.

I walk you through a case study with two of my clients in The Correct Way to Make a Business Introduction on | Business Unplugged.

The LinkedIn Publishing Platform

LinkedIn is still trying to figure out what it wants to be when it grows up. More than an online database of resumes, it seeks to be a source of information, news, and opinions.

To be honest, I should spend a lot more time on LinkedIn. That is the social media platform of choice for the majority of my clients.

In an effort to make myself do that, I petitioned to be one of the first to be allowed to publish original content there. I will be posting short, action-oriented posts, primarily geared toward job seekers and professionals in career transition.

Here is my first post: The power of investing in yourself.

From – Small Biz Reboot: Back to the Barre

Running your own business definitely has its own choreography. Often it feels like two steps forward and one step back. That would be a cha-cha sort of.

However, there will be times when you will come to a full stop and you will need to get back to the basics, to reestablish your foundation. I think of it as going back to the ballet barre.

You can read more about this here. 

Acing the Interview: Practicing Gets Results

Recently I have been giving my Acing the Interview talk around the Chicago area. There are few things more important in the job search process than practicing your interviewing skills. It really is true that you only get one chance to make a good first impression.

Competition is tough out there! There are lots of qualified candidates and you need to have your answers to the standard questions nailed down and in your back pocket.

While you can’t know all the questions you will be asked, you can prepare for the most common ones.  Continue reading

September Updates – Enjoying the Changes

Fall has been a flurry of activity and change here at Point A to Point B. September has, literally, flown by. As expected, things started to really pick up as everyone realized that summer was over and it was time to get back to work.

Moderating the “Marketing Magic” panel at the Chicago City Treasurer’s Small Business Entrepreneur Expo on October 4, 2013
My very popular friend Carol Roth was a little TOO popular and was accidentally booked to moderate two panels at the same time. She opted to keep the Shark Tank one, and I am stepping in to moderate Marketing Magic (1:45-2:30 PM). Being the editorial director for Carol’s award-winning blog, Business Unplugged, does have some privileges. This is an exciting, high-profile opportunity for me! Here is the expo link.

NEW – Interviews from the Other Side of the Desk
I will be posting another interview soon with my friend Sarah Thompson who will be explaining how she went through a recent hiring process – who made the cut and why, who she interviewed, etc. It will be an insider’s look at the hiring process.  Continue reading